Have you seen those gooey, slimy, wet looking blobs that
you can throw against a pane of glass - or a computer
screen - and it sticks?
A friend of mine stopped by recently with one of these
silly little toys.
Of course, he couldn't resist demonstrating its molecular
properties for me. I suppose I shouldn't have been
surprised when, with a quick flick of the wrist, he hurled
the blob with deadly accuracy right at my computer screen.
It plastered my screen with a slurpy "ploop" sound. He
looked at me with that gleeful, satisfied smirk and said,
"Look, a sticky website."
Hilarious.
While he was whooping with laughter and slapping me on
the back - as if that would kick start my appreciation for his
wit - I was thinking...
...what makes a site sticky? And is that gooey blob toxic?
These are good questions. Since gooey things are scary
to talk about, let's jump right into the stickiness question.
BENEFITS OF A STICKY WEB SITE
1. One-to-One Relationships Are Created
When people stick around and browse your site you have
the opportunity to develop individual relationships.
Cultivating this relationship with visitors is crucial to your
long term business success. Building a one-to-one
relationship with your visitors enables you to gain their
trust. People will only buy from you if they trust you.
2. Repeat Traffic / Increased Sales
A sticky site is a place people will visit again. By creating
an atmosphere people like to revisit you increase their
exposure to your product or service - hence more sales.
Repeat traffic is the lifeblood of your business.
3. Performance Through Feedback
A sticky website is by design an interactive environment
that allows you to obtain valuable feedback from people.
By judiciously applying this feedback you are able to meet
consumer needs.
WHAT MAKES A WEB SITE STICKY?
The thrust of your site is to create an enjoyable and satisfying
experience for your visitors. You do this from the moment they
click in to the moment they click out. Here are a few pointers
you can use in designing your site:
1. Appearance: Make It Attractive and Consistent
Appearance is the first thing visitors notice. The look of your
site sets the tone for their visit. Right away, people will judge
your site as professional or amateurish, as funny or serious,
as warm or cold, and so on.
Keep your site consistent with a uniform appearance. Use
the same backgrounds, colors, navigation menu, and site
logo throughout your pages. Consistency helps your visitors
remember who you are and gives your site an easily
recognizable brand.
2. Make Your Pages Fast Loading
Your visitors are more likely to leave if they must wait more
than a few seconds for your page to download. If you
frustrate them with a long wait, they'll move on to
someone else.
The best way to increase download time is to eliminate
unnecessary graphics. Ask yourself if a particular graphic
really contributes to your visitor's experience. If not, drop it.
If you use graphics, reduce their file size. A few well placed
graphics can enhance the feel of your site - just be careful
not to overdo it.
3. Immediately Tell Visitors What You Have To Offer
A sure way to turn visitors away is by not immediately telling
them what you've got for them. They want to know now.
They don't want to hunt for it or click out of your home page
to find out. Unless you already have brand recognition,
don't assume people know who you are and what you have
for them.
4. Benefits Capture People's Attention
People are motivated by what your product or service can
do for them. They want to know what they will gain. State
the benefits of your product or service boldly and clearly at
the top of pages.
Benefit oriented headlines and sub-headlines lead visitors
into the body of your page. For instance, "Increase Your
Site Traffic By 150% In Just 7 Days" gives your visitors
a compelling reason to read on and learn more about
your product.
In the first sentences following your headline paint a story
with words that describes how your visitor will enjoy the
benefit. People are motivated to buy when they can visualize
themselves enjoying the benefit.
5. Consistently Deliver Value
If you promise the moon, you'd better make sure your
rope is long enough to lasso it down. Building up your
visitor's expectations without delivering value is a sure
way to ruin your reputation. Provide your target audience
with information they need and the value they deserve.
6. Use Common Sense Organization
Make it easy for people to navigate within your site. At all
times your visitor should know where they are how they got
there. All your pages should have a navigation menu linking
to the main sections of your site. Provide a hierarchical
"You Are Here" navigator to help visitors orient themselves.
7. Keep Your Site Fresh
Does your audience have a reason to return to your site?
Update and rotate your content to keep 'em coming back.
Keep your site fresh with new services, products and
information that addresses the needs of your target
audience. You can make things interesting by offering time
sensitive discounts on your existing products, or invite
people to participate in a contest or sweepstakes.
8. Make Your Site Interactive
People love to get their hands dirty. Provide them with ways
to interact with your site to make their experience enjoyable.
Add a poll, host a discussion board, or put up an audio
version of your latest article.
Interactivity is now the standard rule for top quality sites.
Utilize new technology with enhancements such as audio
and video plugins, Java-based technologies, CGI and Perl
scripting, Active Server Pages, and more. Take advantage
of the latest in technology and you will dramatically add
value to your site.
In conclusion, you must stay in touch with your target group's
needs and format your site in interesting and useful ways.
This is especially important as the fast-paced changes in
technology continually reshape the manner in which we
communicate with consumers. While it does take some
work on your part, you will find it's a lot more effective than
throwing gooey blobs at your computer.
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Brett Krkosska is a freelance writer and business consultant.
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Thanks for reading.